Terms & Conditions
These terms and conditions (‘Booking Terms’) are between Riverway House (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking confirmation (‘Booking Confirmation’) and the person or legal entity making the Booking (‘You/Your’). These Booking Terms are for the provision of accommodation services (‘Booking(s)’) by Us to You. These Booking Terms are governed by UK/English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of a deposit equivalent to the value of the first night stay; (iii) any other amount We have specified at the time of Your booking; or (iv)We have agreed to collect payment from You either on arrival or departure. Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or check-out or at an earlier date if so requested by direct communication between You and Us. You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified. When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.
All prices include VAT where applicable at the current rate. Prices are per room per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You.
Arrival and departure
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation.
Cancellations & Amendments.
Bookings cancelled more than 1 week(s) before 15:00 on the day of check in will incur a charge of 50% of the booking total. Bookings cancelled less than 1 week(s) before 15:00 on the day of check in will incur a charge of 100% of the booking total. Should You change the number of guests, dates, room nights or room type (“Amendment”), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, you will be given the option of keeping your original booking or an alternative date, otherwise your Booking will be cancelled and the terms described in this Cancellation clause shall apply.
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking or on check-in. Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us. Bills must be settled on presentation; personal cheques are not accepted. When You make, a payment using a credit card, We (or Our parent company or Our trading name if different) will be displayed as the merchant of record.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to Our other guests.
Riverway House is STRICTLY NON-SMOKING!
The Health Act 2006 requires all enclosed public places and workplaces that are used by more than one person to be smoke-free. Indoor smoking rooms are not permitted in the workplace. The legislation covers all premises which are wholly or substantially enclosed. Workplaces and enclosed public places became smoke free from 6am on Sunday, 01 July 2007. All forms of smoking are prohibited in areas covered by the legislation.
If a person or persons is caught smoking on our premises, they will be given a warning and asked to cease immediately. We reserve the right to ask said persons to leave immediately, without refund for the remaining duration of their stay. We also reserve the right to impose a room and linen cleaning fee of up to £200 which we may charge to your initial booking payment method, e.g. Bank account, credit card, debit card, cash.
Loss, Damage, Theft
The guest will be held responsible for any loss or damage to Riverway House property caused by themselves, their guests or any person for whom they are responsible. We reserve the right to charge your Credit/Debit Card, Bank account, or by any other means necessary to recover costs.
Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either their room or any other part of Riverway House for any cause whatsoever including theft of pilferage.
Pets are not permitted at Riverway House.
Bringing goods and / or storing of raw or exposed cinema films, or any other article of a combustible or hazardous nature and / or prohibited goods and / or goods of objectionable nature is prohibited.
The Guest shall be solely liable and responsible to the management, its other guests, invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guests’ own negligence and non-observance of any / instructions.
Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals and pungent food are strictly prohibited on our premises.
Company’s Lien on Guest’s Luggage and Belongings
In the case of default in payment of dues by a guest, the management shall have the lien on their luggage and belongings, and be entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the management’s rights to adopt such further recovery proceedings as may be required.
It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within our premise or on the surrounding grounds of Riverway House.
The Management has the right to request any guest to vacate his/her room or other areas of Riverway House forthwith, Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default the Management has the right to remove the Guest luggage and belongings from the room occupied by him / her.
Relation between Management and Guest
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy , or any other right to interact in Riverway House premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the premises.
Government rules and regulations and application of laws
Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
Photographs and Video’s
Using photographs and video’s taken in Riverway House for commercial or public purposes is illegal. Those who do so will be subject to prosecution.
We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to Eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: Eviivo Limited.
THE MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.